TERMS & CONDITIONS

Note that Ozprey is a registered business in Perth, Western Australia, Australia.

By using  the Ozprey site [ozprey.com.au], you are consenting to the collection of information by Ozprey. Any personal that information you submit and/or is collected will be protected by our secure host server. Ozprey will not sell or trade your information to third party organisation without your consent. 

Our Terms and Conditions as well as other policies periodically change. Any new version will be communicated to you via the right channels/means of communication deemed satisfactory.

Introduction

Welcome to Ozprey’s Terms of Use agreement. For purposes of this agreement, “Service” refers to the Company’s services, pre-agreed to, via direct means of communication, in which users have made contact with the owner of Ozprey Pre-Grading. The terms “we,” “us,” and “our'' refer to the Company. “You/ your” refers to you, a user of our Site or our Service. “Ozprey” refers to the Company’s full name, Ozprey Pre-Grading.

1.0 PSA Submissions [Suspended as of February 2025]

2.0 Pre-Ordered Items

2.1 Product

  1. Products available for Pre-order are not considered to be on-hand. Ozprey keeps the stock of on-hand inventory separate from Pre-orders and the two are considered independent. 

  2. Pre-ordered products from the same order will be consolidated and posted only when all the items have arrived to us.

  3. Products available for pre-order have a deadline before they are deemed closed. This information, where deemed possible, will be provided within the product description. Any purchase/Order placed after this deadline will be issued a full refund and cancelled. 

  4. Products available for pre-order can be subject to limited allocations. In such instances where Ozprey is unable to fulfill the order we will provide a full refund. No discounts, refunds, coupons or items of a similar nature shall be provided.  

  5. Products available for pre-order can be subject to delays. These include but are not limited to release dates being pushed back and Customs holding the product. Such events are considered systemic errors and Ozprey shall bear no responsibility should this occur. Hence no discounts, refunds, coupons or items of a similar nature shall be provided.

2.2 Payment

  1. Pre-orders are charged at the time of pre-order, i.e. at checkout. 

  2. Methods of payment are shown at checkout.

  3. By using our Pre-order services, you are consenting to the full payment of the product, regardless of how long it takes for the order to arrive.

2.3 Shipping

  1. If a Pre-order includes multiple items, the latter will be consolidated prior to shipping. See Section 2.1(2). 

  2. Pre-Ordered Items are generally packed the day we receive them for next-day postage if deemed possible. 

  3. Official days when Ozprey conducts any duty relating to collection or posting of orders are Tuesday and Saturday. While we do our best to respect those days, note that this is a company policy and at our discretion.

  4. Ozprey is not responsible for any delays regarding shipping.

  5. Ozprey is not responsible for any damage incurred during shipping. However, at our discretion, we may issue refunds/replacements. For eligibility and more information, visit our Refund and Return Policy here.

2.4 Cancellations and Refunds

  1. Pre-orders may be cancelled at any time by Ozprey. In such cases, full refunds will be provided. No discounts, refunds, coupons or items of a similar nature shall be provided.

  2. By using the Pre-order service, you are agreeing and consenting to the order and payment being final. This implies that the order, once placed and paid, is non-refundable and non-cancellable.

3.0 Live Rips

3.1 Product

  1. All products purchased during a Live Rip on Tiktok, or other platforms, are deemed non-refundable.

3.2 Shipping

  1. Customers are permitted to accumulate orders over the span of 4 weeks. Orders exceeding this limit shall be considered overdue and shipped to the customer at the latter’s expense.

  2. Failure to complete payment for overdue shipping shall result in Ozprey withholding the goods and blocking the customer from further purchases till remediated.

  3. Ozprey is not responsible for any delays regarding shipping.

  4. Ozprey is not responsible for any damage incurred during shipping. However, at our discretion, we may issue refunds/replacements. For eligibility and more information, visit our Refund and Return Policy here.

3.3 Unclaimed Goods

  1. Goods withheld by Ozprey as part of Section 3.2.2 shall be kept for a maximum of 3 months. After this time, the Goods are considered ‘abandoned’ or ‘uncollected’.

  2. Abandoned or Uncollected goods may be disposed of at Ozprey’s discretion and is considered to no longer be attached to the original buyer.